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  • Payment

    Payment

    Easy and secure

  • Delivery

    Delivery

    In 24 hours for fresh products and 48 hours for dry products

  • Cold chain

    Cold chain

    Rigorously respected from production to delivery.

General Conditions of sale

Terms of Sales


1. Orders


Acceptance of these general conditions


Any order placed with Maison Edouard Artzner by the order form appearing on the site implies full acceptance of these conditions of sale, which will only be applicable to the contract thus concluded.


Availability


All orders will be honored within the limits of available stocks and defined delivery times. All fresh products are made to order to guarantee their quality / freshness and best meet the demand of our customers.
Our special offers are offered while stocks last. If a product is unavailable after placing your order, we will notify you by email or by telephone within 72 hours. You can then request the cancellation of your order or the exchange of the missing product (s).


Ordering procedures


The order is only taken into account after the customer has completed the site order form. This will only be considered effective when the bank payment centers concerned as well as Edouard Artzner have given their agreement. Edouard Artzner will confirm the acceptance of the order to the customer by e-mail. In the event of refusal by said centers, Edouard Artzner reserves the right to cancel the order and inform its client thereof within 48 working hours of entering the order on the Internet.

Contact details of our customers


To process your orders, we kindly ask you to specify your surname, first name, address (specify the door code if applicable), telephone number, e-mail address, date of order, and if you already have it, your customer reference to facilitate our intervention. We will not be able to take into account an incomplete request.
In accordance with the Data Protection Act, we inform you that the collection of information whose entry is compulsory in the "Identification" and "Contact" sections is necessary toprocess your request.The information collected is intended only for the use of Edouard Artzner. They allow us to process your request, offer you personalized services and inform you about our products and services. They are thus used for loyalty, management and statistical analysis purposes.

In accordance with article 34 of the law N ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, Edouard Artzner reminds you that you have a right of access, rectification and deletion Datas.

In accordance with the Data Protection Act, we undertake not to disclose your personal data which is processed and stored under conditions aimed at ensuring the security of information. You also have rights of access, rectification, and opposition to personal data.

Refund and replacement


Edouard Artzner takes great care in preparing orders. However, it is the recipient's responsibility to verify the number and condition of the products upon receipt.
In the event of non-compliant delivery, a complaint must be made in writing to Edouard Artzner within 24 hours of delivery.
Our customers agree to strictly comply with the conditions for preserving the products and the expiration date indicated on the packaging.
No reservations can be made by the customer on criteria concerning the taste, freshness or appearance of the products.
If a product is missing, we will replace it with a similar or higher value product so as not to delay delivery (unless otherwise indicated by the customer).
Right of withdrawal: period of 14 days
The customer has a period of 14 clear days, from the date of receipt of the package, to exercise his right of withdrawal without having to justify any reason or pay penalties.
In accordance with article L.121-20-2 of the Consumer Code, the right of withdrawal may not be exercised by the customer for all products liable to deteriorate or expire quickly (case of all fresh or semi-finished products -cooked). No return or replacement of specialty will be accepted after expiration of the expiration date.

In the event of exercising their right of withdrawal (only possible for canned products), the customer must return the product in its original unopened packaging within a new period of 14 days. You will be reimbursed for the product and the shipping costs within this period.

Applicable law and jurisdiction


These General Conditions of Sale and the related contractual relations are governed by French law. The language of this contract is French.
Any dispute will be brought before the competent courts in accordance with the rules of ordinary law (or private international law).
Customer service

For any information or in the event of a complaint, you can contact us by:


Mail: contact@edouard-artzner.com
Telephone: 03 88 19 20 00 - From abroad: 00 33 3 88 19 20 00
Monday to Thursday: 9:30 a.m. to 12:00 p.m. and 1:00 p.m. to 5:00 p.m.
Friday: 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:00 p.m.
Fax: 03 88 19 20 01 (00 33 3 88 19 20 01)
Mail:
Edouard Artzner House
1 Rue Jean Pierre Clause
CS 10021 Schiltigheim
67012 STRASBOURG CEDEX

Thank you for mentioning your customer reference when contacting our customer service.

2. Obligations


Obligations of Edouard Artzner


Edouard Artzner undertakes, in the event of acceptance of an order, to sell and send by post the products ordered by the Customer within 5 working days following receipt of the order.


Customer obligations


The Customer undertakes to fill out the order form accurately.
The Customer is prohibited from reselling the products, his order must be intended for personal use or for the personal use of the person to whom the shipment is intended.

3. Specific provisions


Payment terms

The prices of the articles and the shipping costs are invoiced inclusive of tax, the VAT rate being 5.5% for solid products. Prices are guaranteed while stocks last and subject to change in the VAT rate. Any change in this rate could then be immediately reflected in the sale prices. The overall price indicated in the order confirmation by Edouard Artzner is the final price. The price is expressed in euros.
The products are payable in cash on the day of the actual order. Payment is made online using the secure payment system only by VISA or MASTERCARD. The debit on the customer's bank card will be made upon acceptance of the order.

Delivery locations and times


All the products presented on the site are marketable in mainland France (no sending of fresh or semi-cooked products in Corsica and French overseas departments and territories) as well as in the countries indicated on the site.
The shipment of the order cannot be made without full payment.
Any delay or failure to perform the services provided for herein will not constitute a fault attributable to Edouard Artzner to the extent that it can be justified that this delay or that this failure to perform is attributable, either to the consumer, or in fact, unpredictable and insurmountable, by a third party to the contract, or in a case of force majeure as defined by the regulations, in accordance with article L. 121-20-3 of the Consumer Code.

Delivery will be made to the address indicated by the customer on the order form. The customer undertakes to receive the products ordered on the agreed date.
In the absence of the recipient when the parcel is dropped off, Edouard Artzner can in no way be held responsible for any damage that may occur to the products, or for non-withdrawal by the recipient.

4. Tarif zones for shipping costs


Metropolitan France


• In Chronofresh: The products to be kept cool will be shipped exclusively by Chronopost. The Chronopost Postage and Packaging Costs amount to € 12.90.
• In Colissimo: the Standard Shipping and Packaging Costs for canned products amount to € 8.90.
• If the order consists of preserved products and products to be kept cool, the shipment will be made in Chronofresh.


For any shipment abroad:

• Via DHL: The cost varies depending on the country of destination.
You can always know the amount of the processing and shipping costs by consulting your basket.
Zone 1: 17.50 € (Country: Germany, Belgium, Netherlands, Luxembourg, Spain, Italy)
Zone 2: 18.50 € (Country: Ireland, Portugal, Austria, Poland)

Personal data


The collection and processing of "Personal Data", as defined by the texts referred to below, carried out from the site www.edouard-artzner.com, are done in application of the general data protection regulations (RGPD) and the Data Protection Act.

Data controller


Within the meaning of these texts, the "controller" of Personal Data of users of the site www.edouard-artzner.com is the company Edouard Artzner.
For any question or exercise of your "Data Protection" rights on the processing of your personal data you can write to us at:

• By email to the following address: contact@edouard-artzner.com
• By letter signed at the following address:

Feyel & Artzner
For the attention of Management
1 rue Jean-Pierre Clause
CS 10021 Schiltigheim
67012 STRASBOURG CEDEX

You may be asked for proof of identity.

Purposes of collection and legal bases for processing your personal data


The personal data of the users are collected and processed according to the purposes defined according to the cases of collection and according to the legal bases appearing below.
Any use of personal data for a purpose other than those set out above will require your express prior agreement.
 
1) Categories of Personal Data collected and cases of collection


The categories of personal data that are collected depend on the collection cases referred to below and are listed in the summary table below.

2) Those that you communicate to the site www.edouard-artzner.com


Personal data of internet users who wish to:
• Receive news on the Edouard Artzner brand and on product promotion (newsletter, etc.).
• Communicate with the brand on subjects related to the sale of products, current promotions, ... (via the contact form)
• Place an order on the site
 


3) Those collected automatically


Some personal data is collected automatically, it is:
• the IP address of your computer,
• information relating to your computer, your connection mode, such as the type and version of your internet browser, your operating system, the OS of your mobile or tablet as well as the unique device identifier (“UDID ”) And other technical identifiers,
• the URL address of your connections, including the date and time, as well as the content you access on the product or service.
We can use this data to compile audience statistics. We also inform you that we may also use the data collected automatically in an aggregated manner for various purposes, provided that said data does not allow your personal identification: this aggregated data will not be considered as personal data.

4) Child protection


We do not knowingly collect personal data from children under the age of 13. We do not target products or services for children under the age of 13.
 

Recipients of personal data

1) Access to personal data
May have access to the personal data collected, within the limits of their respective powers:
• the people in charge of the Marketing and Communication department, the IT departments and their line managers,
• subcontractors, as part of a subcontract, including confidentiality and security obligations.
 
2) Sharing of personal data
The personal data collected is used by Edouard Artzner and will in no case be transferred or sold to third parties outside the company without your express prior agreement.
3) Duration of storage of your personal data
When your data is collected on the basis of your consent, we will use it until you withdraw your consent. You can withdraw it at any time via the link in the emails you receive. From the withdrawal of your consent, your data will be kept for the minimum period necessary to carry out the technical measures necessary for deletion.
4) Security of personal data
Security measures are implemented to protect personal data against unauthorized access and unauthorized disclosure, modification, damage or destruction. In the event that a security breach is detected, useful actions will be taken.
Personal data is stored on servers located in France.

Your rights


The persons concerned by the personal data collected have the following rights:
• a right of access (to data collected either by declarations or automatically),
• a right of rectification (update, complete or correct their data),
• a right to delete personal data, under the conditions of article 17 of the GDPR
• a right to limit processing, in accordance with article 18 of the GDPR
• a right to data portability,
• right to object to the collection and processing of all or part thereof.
These rights allow you to change your notification preferences at any time, by accepting or refusing that your Personal Data be used for information purposes.
To find out more about the scope of your rights, we advise you to consult the CNIL website.
For any question or exercise of your "Data Protection" rights on the processing of your personal data, you can write to us at:
• by email to the following address:
contact@edouard-artzner.com
By signed mail to the following address:
Feyel & Artzner
For the attention of Management
1 rue Jean-Pierre Clause
CS 10021 Schiltigheim
67012 STRASBOURG CEDEX
You may be asked for proof of identity.
If you believe, after contacting us, that your IT rights and freedoms are not respected or that the geolocation device does not comply with data protection rules, you can send a complaint to the CNIL.

Summary of the processing of personal data collected on the site www.edouard-artzner.com


1. Collection case: Find out more about the activities of Maison Edouard Artzner (via the contact form). We collect your: last name, first name, and email address. This information allows us to respond to inquiries, send information and provide and manage our services. We agree to your questions, sending information and commercial prospecting messages.
2. Collection case: Automatic collection. We collect your IP address, information about your computer. This information allows us to know our audience statistics. We agree to adapt our commercial communications and understand their effectiveness, and to watch.


1) Cookies


A cookie (or tracer) is a connection witness which indicates a text file likely to be saved in a space dedicated to the hard drive of your terminal (computer, tablet, or smartphone), during the consultation of '' a service accessible online. A cookie allows its issuer to identify the terminal in which it is registered, during the period of validity or registration of the cookie. The cookie therefore does not identify you as such, it must record your navigation information on the site.
During your visits to the site, information relating to your browsing may be recorded in cookie files installed on your terminal, subject to the choice you have made regarding cookies and which you can modify at any time. These cookies allow personalized navigation of the user and are also used for analytical purposes.

You will be informed of the existence of cookies and their purpose (s) as soon as you connect to the site, by the presence of an information banner placed at the bottom or at the top of the home page.
The deposit and reading of cookies on your terminal requires your prior consent, by clicking on "I accept". However, you can configure your browser to refuse cookies or customize the cookie settings by clicking on a "learn more" link. If you accept the use of cookies, your agreement will have a validity period of 13 months. It will then be necessary to renew your agreement at the end of this period.
In case of refusal of cookies, or if you delete those saved there, we inform you that you will no longer be able to benefit from a certain number of functions which are nevertheless necessary to navigate in certain areas of the site. If necessary, we decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility for us to save or consult the cookies necessary for their functioning and that you would have refused or deleted.
Finally, it is important to distinguish the cookies that we issue on our site from those issued by third parties. As such, be aware that cookies may be placed from time to time on certain pages of the site by third parties (advertisers or others). This is the case, for example, for cookies from the Facebook social network. We inform you that we have no control over the use of cookies by third parties.


2) Evolution and update


We draw your attention to the fact that this privacy policy is subject to change. We therefore invite you to regularly consult the latest version online and we will inform you via the website or by other means of communication of developments.